Frequently Asked Questions
At Above Essential, we believe in transparency and providing our customers with all the information they need. Below, you’ll find answers to the most common questions about our handcrafted soaps, natural butters, and essential oils. If you can’t find what you’re looking for, feel free to contact us directly.
Product Information
Q: What ingredients do you use in your products? A: We use 100% natural ingredients, including pure essential oils, natural butters, and plant-based oils. Each product is free from harmful chemicals and synthetic additives. For a full list of ingredients, please visit our Ingredients Page.
Q: Are your products eco-friendly? A: Yes! We are committed to sustainability. Our packaging is eco-friendly, and our ingredients are sourced responsibly. Learn more about our eco-friendly practices on our Sustainability Page.
Q: Do you test your products on animals? A: Absolutely not. All Above Essential products are cruelty-free and never tested on animals. We are proud to support ethical skincare.
Ordering and Shipping
Q: How can I place an order? A: Ordering is easy! Visit our Shop Page, select your desired products, and proceed to checkout. Enjoy 10% off your first order with code WELCOME10.
Q: What are your shipping options? A: We offer standard and expedited shipping. Orders over $50 qualify for free standard shipping within the U.S. For more details, visit our Shipping and Returns Page.
Q: Can I track my order? A: Yes, once your order is shipped, you’ll receive a tracking number via email. You can also track your order status on our Order Tracking Page.
Returns and Exchanges
Q: What is your return policy? A: We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange. For more information, visit our Returns Policy Page.
Q: How do I initiate a return or exchange? A: To start a return or exchange, please contact our customer service team at support@aboveessential.com. Provide your order number and reason for return, and we’ll guide you through the process.
Veteran Support and Community
Q: How does Above Essential support veterans? A: We are a veteran-owned business dedicated to supporting our community. A portion of our profits is donated to veteran organizations. Additionally, we provide resources and content tailored to veterans. Discover more on our Veteran Support Page.
Q: How can I contribute to your veteran initiatives? A: You can support our mission by shopping with us or donating directly to our partnered veteran organizations. Visit our Veteran Support Page to learn more.
General Inquiries
Q: How can I contact Above Essential? A: We’re here to help! You can email us at support@aboveessential.com or call us at (123) 456-7890. For more options, visit our Contact Us Page.
Q: How can I stay updated with Above Essential? A: Follow us on Instagram, Facebook, and Twitter for the latest news, promotions, and updates. Sign up for our newsletter to receive exclusive offers and tips.
Your Life Is Above Essential
Ready to experience the best in natural, handcrafted skincare? Visit our Shop page now and start your journey towards healthier, glowing skin. Use code WELCOME10 for 10% off your first order!